Privacy Policy

Effective Date: March 25, 2026  |  Last Updated: March 25, 2026

1. Introduction and Who We Are

Welcome to Dion's, a food service business operating in the United States. We are committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy applies to all individuals who visit our website at pizzasdions.top, place food orders, subscribe to our newsletters, participate in promotions, or otherwise engage with our business online or offline.

We operate in compliance with applicable United States federal and state privacy laws, including but not limited to:

• The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA)
• The Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive practices in commerce
• The CAN-SPAM Act governing commercial email communications
• The Children's Online Privacy Protection Act (COPPA)
• Applicable state privacy laws in jurisdictions where we operate or serve customers

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.

2. Contact Information and Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us using the details below:

We aim to respond to all privacy-related inquiries within 30 days of receipt. For California residents exercising rights under the CCPA/CPRA, we will respond within 45 days, with a possible extension of an additional 45 days when reasonably necessary.

3. Information We Collect

We collect various categories of personal information depending on how you interact with our business. Below is a comprehensive breakdown of the data we may collect:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name – to personalize your experience and process your orders
• Email address – for order confirmations, receipts, and marketing communications
• Phone number – for order updates, delivery coordination, and customer support
• Delivery address – including street address, city, state, and ZIP code for food delivery purposes
• Billing address – for payment processing and fraud prevention
• Date of birth – where applicable, to verify age requirements for certain promotions
• Username and password – for account management and secure access

3.2 Transaction and Order Information

When you place an order with us, we collect information related to your transaction, including:

• Items ordered, including food preferences and customizations
• Order history and frequency
• Payment method type (we do not store full credit card numbers)
• Transaction amounts and timestamps
• Special instructions or dietary requirements you provide
• Delivery notes and preferences

3.3 Usage and Technical Data

When you visit our website pizzasdions.top, we automatically collect certain technical information, including:

• IP address – to understand geographic location and detect fraudulent activity
• Browser type and version – to optimize website performance
• Operating system – to ensure compatibility
• Device type (desktop, mobile, tablet)
• Pages visited, time spent on each page, and navigation paths
• Referring URL – the website or link that directed you to our site
• Clickstream data – recording how you interact with our website
• Search queries entered on our website
• Time and date of your visit

3.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your browsing behavior on our website. This may include session cookies, persistent cookies, and third-party cookies used for analytics and advertising purposes. For detailed information about our cookie practices, please refer to our Cookie Policy.

3.5 Communications Data

If you contact us by email, phone, or through contact forms, we may retain records of those communications, including:

• Email correspondence
• Customer support chat logs
• Feedback and reviews you submit
• Survey responses
• Complaints and dispute records

3.6 Marketing and Preference Data

We collect information about your marketing preferences, including:

• Whether you have opted in or out of email marketing
• Your food preferences and order patterns used for personalized recommendations
• Promotional code usage and loyalty program participation
• Social media interactions with our brand

3.7 Information You Provide Voluntarily

You may also choose to provide us with additional information, such as:

• Profile photos or avatars for your account
• Reviews, ratings, and testimonials about our food and services
• Referral information when you refer friends or family
• Information shared when entering contests or sweepstakes

4. How We Use Your Personal Information

We use the personal information we collect for specific, legitimate business purposes. We do not use your data in ways that are incompatible with the purposes described below:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Coordinating delivery or pickup logistics
• Managing your account and preferences
• Sending order confirmations, receipts, and delivery updates
• Processing payments securely through our payment partners
• Handling returns, refunds, and disputes

4.2 Customer Communication and Support

• Responding to your inquiries, complaints, or feedback
• Providing customer service and technical support
• Sending important notices about changes to our menu, hours, or policies
• Notifying you of service interruptions or issues affecting your orders

4.3 Marketing and Promotions

• Sending promotional emails, newsletters, and special offers — only if you have opted in
• Personalizing marketing messages based on your order history and preferences
• Administering loyalty programs, reward points, and referral incentives
• Running contests, sweepstakes, and promotional campaigns
• Displaying targeted advertisements on third-party platforms (with your consent where required)

4.4 Analytics and Website Improvement

• Analyzing website traffic and user behavior to improve our digital platforms
• Conducting market research and understanding customer preferences
• Testing new features, menu items, and website designs
• Generating aggregated, anonymized reports on usage patterns
• Improving our food offerings and service quality based on feedback

4.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Detecting, preventing, and addressing fraud, security threats, and unauthorized access
• Enforcing our Terms of Service and other agreements
• Protecting the rights, safety, and property of Dion's, our customers, and the public

4.6 Business Operations

• Managing our internal business operations, records, and accounting
• Conducting due diligence in connection with business transactions, mergers, or acquisitions
• Training our staff to improve customer service quality

5. Legal Basis for Processing Your Data

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our obligations to you when you place an order or use our services.
• Legitimate Business Interests: We process data to operate, improve, and secure our business, provided these interests do not override your fundamental rights.
• Legal Obligation: Processing is required to comply with applicable laws and regulations.
• Consent: For marketing communications and certain cookies, we rely on your explicit consent, which you can withdraw at any time.

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your data with trusted partners and service providers in the following circumstances:

6.1 Service Providers and Business Partners

We work with carefully vetted third-party service providers who help us operate our business. These providers only access your data to the extent necessary to perform their services and are bound by confidentiality agreements. Our service providers include:

• Payment processors – to securely process credit/debit card and digital wallet transactions
• Delivery platforms and logistics partners – to coordinate food delivery to your location
• Email marketing platforms – to send you newsletters, promotions, and order notifications
• Analytics providers (such as Google Analytics) – to analyze website traffic and user behavior
• Cloud hosting and data storage providers – to securely store your information
• Customer relationship management (CRM) tools – to manage customer interactions
• IT security providers – to protect our systems from unauthorized access
• Advertising networks – to display targeted ads (subject to your consent settings)

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required by law or in good-faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Enforce our Terms of Service or other agreements
• Protect the safety, rights, or property of Dion's, our users, or the public
• Investigate potential violations of our policies or fraudulent activity

6.3 Business Transfers

In the event that Dion's undergoes a merger, acquisition, sale of assets, restructuring, or bankruptcy proceedings, your personal information may be transferred to the acquiring entity as part of the business transaction. We will notify you of any such change via email or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

6.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other business purposes. This type of data sharing does not constitute a disclosure of personal information.

7. Data Security Measures

Protecting your personal information is a top priority for us. We implement a range of technical, administrative, and physical security measures to safeguard your data against unauthorized access, loss, theft, alteration, or destruction.

7.1 Technical Safeguards

• SSL/TLS Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our servers.
• Data Encryption at Rest: Sensitive data stored in our systems is encrypted using industry-standard encryption protocols.
• Firewalls and Intrusion Detection: We employ firewalls, intrusion detection systems, and security monitoring tools.
• Secure Payment Processing: We use PCI-DSS compliant payment processors and do not store full payment card details on our servers.
• Access Controls: Access to personal data is restricted to authorized employees and service providers who need it to perform their duties.

7.2 Administrative Safeguards

• Regular staff training on data protection and privacy best practices
• Internal policies governing data access, use, and retention
• Background checks for employees handling sensitive data
• Vendor due diligence and data processing agreements with all third-party service providers

7.3 Data Breach Response

In the event of a data breach that may compromise your personal information, we will notify affected individuals and relevant regulatory authorities as required by applicable law, including the FTC guidelines and applicable state breach notification laws. We will take immediate steps to contain, assess, and remediate any security incident.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.

8.1 Rights for All Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt-Out of Marketing: You may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any email or contacting us directly.
• Right to Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.

8.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what personal information we collect, use, disclose, or sell about you.
• Right to Delete: You have the right to request deletion of personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: Although we do not sell personal information, you have the right to opt out of any sharing for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to what is necessary for providing services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a lower quality of service because you exercised your privacy rights.

To exercise your California privacy rights, contact us at [email protected]. We will verify your identity before processing your request.

8.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please contact us by:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: Submit a request through our contact form at pizzasdions.top

We may need to verify your identity to process your request. We will not charge a fee for responding to verifiable consumer requests, unless they are manifestly unfounded, excessive, or repetitive.

9. Cookie Usage and Tracking Technologies

Our website pizzasdions.top uses cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and deliver personalized content and advertising.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including maintaining your session and shopping cart.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences such as language settings and saved addresses.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements on third-party platforms and measure ad campaign effectiveness.

9.2 Managing Your Cookie Preferences

You can control cookie settings through your browser settings or our cookie preference center. Please note that disabling certain cookies may affect the functionality of our website. For complete information about how we use cookies, please review our Cookie Policy.

10. Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The following general retention periods apply:

After the applicable retention period expires, we will securely delete or anonymize your personal information. If deletion is not immediately possible (due to backup systems or technical constraints), we will isolate the data from further processing until deletion is feasible.

11. Children's Privacy

Our website and food services are designed for adults. If you are under 18 years of age, you are not permitted to use our services, create an account, or submit any personal information through our website. We request that parents and guardians monitor their children's online activities and ensure minors do not attempt to use our services without parental supervision and consent.

If we discover that we have inadvertently collected personal information from a child under the age of 13 without verified parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at [email protected] so we can take appropriate action.

12. International Data Transfers

Dion's is based in the United States, and our website, databases, and servers are primarily located in the United States. If you are accessing our services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country.

By using our services, you acknowledge and consent to the transfer of your personal information to the United States and to the processing of your data in accordance with this Privacy Policy. We take appropriate measures to ensure that such transfers comply with applicable data protection laws and that your information is protected to an adequate standard.

If you are located in a jurisdiction that requires specific transfer mechanisms for international data transfers (such as the European Union, United Kingdom, or other regions with equivalent data protection frameworks), we will implement appropriate safeguards, such as standard contractual clauses or other legally recognized mechanisms, to protect your data.

13. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or partner services that are not operated or controlled by Dion's. When you click on these links, you will be directed to external websites that have their own privacy policies. We have no control over and assume no responsibility for the content, privacy practices, or security of any third-party websites.

We encourage you to review the privacy policies of any third-party services you access through our website. This Privacy Policy applies solely to information collected through pizzasdions.top and our direct services.

Common third-party services we integrate with may include:

• Google Analytics and Google Ads
• Social media platforms (Facebook, Instagram, Twitter/X)
• Payment processors (Stripe, PayPal, Square)
• Food delivery platforms and mapping services

14. Do Not Track Signals

Some web browsers allow users to send "Do Not Track" (DNT) signals to websites they visit, indicating that they do not wish to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT browser settings or signals. However, you can control your tracking preferences through our cookie preference settings and by adjusting your browser settings.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, technology, legal requirements, or industry standards. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website homepage
• Send an email notification to registered users (where required by law)

Your continued use of our website and services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

16. How to File a Privacy Complaint

If you believe that we have violated your privacy rights or failed to comply with applicable privacy laws, we encourage you to contact us first so we can attempt to resolve your concern. Please contact us at:

• Email: [email protected]
• Subject Line: Privacy Complaint

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the appropriate regulatory authority:

16.1 Federal Trade Commission (FTC)

The FTC is the primary federal agency responsible for enforcing consumer privacy and data protection laws in the United States. You can file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

16.2 California Residents – California Privacy Protection Agency (CPPA)

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Privacy Protection Agency:

• Website: cppa.ca.gov
• Email: [email protected]

16.3 State Attorney General Offices

Residents of other states may also file privacy complaints with their respective State Attorney General's office. Many states have enacted consumer privacy laws and have enforcement mechanisms in place to address violations.

17. Specific Disclosures for California Residents

In addition to the rights described in Section 8.2, California residents should note the following disclosures required under the CCPA/CPRA:

17.1 Categories of Personal Information Collected in the Past 12 Months

17.2 "Shine the Light" Law

California Civil Code Section 1798.83 (the "Shine the Light" law) permits California residents to request information about the categories of personal information we have shared with third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please contact us at [email protected].

18. Summary and Commitment

At Dion's, we take your privacy seriously. We are committed to being transparent about the data we collect, using it only for legitimate business purposes, and giving you meaningful control over your personal information. We continuously review and improve our privacy practices to ensure we meet the highest standards of data protection.

This Privacy Policy represents our commitment to you — our valued customer — that we will handle your personal information with integrity, care, and full compliance with applicable United States privacy laws.

This Privacy Policy was last reviewed and updated on March 25, 2026. All rights reserved © 2026 Dion's.